Shipping Terms:
The shipping cost is calculated according cart price or weight of the products along with the shipping address.
The request is forwarded to the carrier chosen, as a general rule, within 48 hours after receipt of payment.
The international transportation may take 5-12 days depending on the country of destination.
We send all Europe with DHL.
There are free shipping to Germany in order over 120€ (it is activated just before payment). If you have any problem with this, please, feel free to contact us.
Our packaging is tough, but we can not guarantee any damage that may occur during transport. If this occurs and to receive a product damaged by shipping, please let us know with as soon as possible in order to pursue the relevant complaint to the shipping company, attaching supporting documentation, if it can be photos showing the damage.
If by our mistake, the order was not correct, contact us and we will solve it. We can boast an exquisite personal attention.
In the case of returns or errors by the customer, wrong address or delivered without repeated attempts to contact the customer, will be the same customer who bears the transport costs arising.